These terms and conditions apply to all purchase orders submitted to Meike Janssens webshop on www.meikejanssens.be (in the following referred to as the Webshop), covering all purchase agreements that a consumer enters into online with Meike Janssens hereinafter referred to as Meike Janssens. We encourage you to read these terms and conditions in their entirety before submitting an order. These terms and conditions may be updated and vary from time to time, which is why we ask you to read the terms and conditions previous to every order you place in the webshop.
A binding purchase agreement is entered into as soon as your order has been confirmed by us and an order confirmation has been sent from Meike Janssens to the e-mail address you submitted. If an item happens to run out of stock before the status has been correctly updated on the Webshop, Meike Janssens will notify you of this by e-mail. We may then suggest an alternative item, or cancel the order in question and refund your purchase. If incorrect price information has been shown on the webshop you will be given the opportunity to either purchase the item at the correct price, or cancel the order. Meike Janssens reserves the right to decline or rescind a purchase agreement if fraud or other actions similar to fraud, such as unlawful use of another person’s credit card, are suspected.
To place an order in the webshop you must be at least 18 years old and not under guardianship. Meike Janssens presumes that minors who carry out purchases on www.meikejanssens.be submit truthful information of their age and/or possess the necessary consent from their custodian to purchase the item(s). If not, the buyer may become liable for the possible costs an invalid agreement may involve.
Occasionally there may be information in the webshop that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the webshop is inaccurate at any time without prior notice (including after you have submitted your order).
The prices in our webshop constitute the total price (including VAT), but do not include delivery costs or potential payment fees.
Discounted items are available as long as they do not run out of stock. Vouchers or discount codes are only valid within the stated period of time.
Payment is currently made in Euro (€) for shipments within the European Union. Shipping outside the European Union is not possible for the time being. Payment can be carried out by credit card, Bancontact, PayPal. And are secured by Mollie payments
Meike Janssens reserves the right to check the cardholder’s address, the card’s validity, and that your account has the capacity to be charged with the full amount. Meike Janssens reserves the right to decline a purchase.
We accept discount codes in de webshop. Please note gift cards and on demand work can’t be refunded in money.
Meike Janssens accepts and processes the purchase orders in the same succession that they are submitted to the Webshop. The time of delivery is the day that the item is available for collection. Normally the time of delivery within Belgium is 1-5 business days (Mon-Fri) after Meike Janssens has accepted and confirmed your order. For shipments within Europe, delivery times are normally 2- 8 business days (Mon-Fri), depending on the country of delivery.
All shipping costs will be specified in the purchase order, so that the cost is clearly visible to you prior to completing the order. Please read ‘shipping and return’.
You can also choose to pick your purchase up in Ottergemsesteenweg 247 9000 Gent.
If a purchase sent to you is returned as undeliverable, we reserve the right to charge you a fee covering the entire cost of the shipping and processing. Non-collected packages are normally not covered by the right to return items as well as the returned order.
In case your order is delayed you will receive a message of this, including a new suggested time of delivery, at the latest within 30 days after you submitted your order. You may cancel the order if you do not accept the new suggested time of delivery. If your order has been delayed, and the new suggested time of delivery has been, accepted but the order has not yet been delivered within 15 working days after the new estimated time of delivery, you may always cancel the order by notifying Meike Janssens. If such a delay should occur, whereby you choose to cancel the order, we will repay the prepaid amount to you. If the order has already been dispatched you will have to return the ordered items in order to receive repayment. We will pay the cost of the return.
All dispatched items are insured by Meike Janssens. Should you discover any damage to the package prior to opening it please report this to Meike Janssens (firstname.lastname@example.org) as soon as possible (within 24h after delivery). Items that are damaged during transportation are replaced by Meike Janssens free of charge. If you have already opened the package when you notice the damage, please take pictures of the damage.
Meike Janssens uses the data necessary for the processing and invoicing of the order. The customers’ data is recorded in the customer register, the data included in which is used for the processing and follow-up of the order, the delivery of the voucher and the care and maintenance of the customer relationship.
Meike Janssens processes the customer’s personal data in accordance with the laws relating to data protection applicable in Belgium. Meike Janssens does not sell, distribute or rent the data to third parties. Meike Janssens does not transfer the collected personal data to third parties for purposes other than those relating to the processing of the order or possible debt collection measures. Meike Janssens retains the right to transfer data relating to a customer to the authorities if the customer has acted against law or contrary to good practice.
The customer has the right to review, rectify or erase the data on him/her from the customer register. For this purpose, please make a request in writing to the address email@example.com
You are always entitled to return your items within 14 days from the time of delivery.
For the return to be accepted the returned items must be essentially in the same condition in which they were sold and with any seals intact. This does not apply if the items were damaged or otherwise changed due to any measure necessary to examine them, or due to any other circumstance not related to the consumer.
For returned items the cost of the return is for the consumer.
In the light of sustainability, we want you to make a well considered decision before you place an order. Therefore, I have taken pictures to show you the item.
Please note that financial responsibility for the return is yours until it reaches us. In case you prefer to return your item, please make sure the parcel is sent with insured and traceable mode of transportation and that you keep your receipt from the shipment. Also return the damaged goods.
All returns must be sent to:
Meike Janssens will repay the price of the item as soon as possible, however at the latest within 30 days from the date the item was returned and received by us.
Meike Janssens ensures that all products are meticulously checked through our quality control procedures before being dispatched to our customers. We work hard to avoid the emergence of damages or defects in our products. Should you find that an item despite this is damaged or otherwise defective, we will replace your item with a new sample of the item in question, if a new one is available. If a new item is not available, you will be refunded with the original cost of the item and the return cost, unless the defect can be repaired. If the damaged item was part of an order containing other purchased items, the cost of the original delivery will not be refunded. You are asked to always examine your received products at the time of delivery and as soon as possible (within 24 h) report any deviations from your order to us.
We will refund you as soon as possible, at the latest within 30 days from the date the returned item is received by Meike Janssens, and we have established that the item is damaged or otherwise defective. Always save your receipt.
We cannot guarantee that the colours appearing in the webshop reflect the ceramics’ colours in reality. The colours can be reflected in different ways depending on for example your computer or phone screen, graphic card and the computer settings.
Please never hesitate to contact us. We are here to help you with any concern regarding your online purchase, respond to questions or complaints. We are available from Monday to Friday 10:00-16:00 CET.