Meike Janssens, art and ceramics

SHIPPING and return

Meike Janssens: art and ceramics Online store  uses bpost for all shipments within Europe. We charge € 4,90 for the shipping of your purchase.

I do not offer free standard shipping for I am a starting business. 

Normally the time of standard delivery within Belgium is 1 – 5 business days (Mon-Fri) and 2- 8 business days (Mon-Fri) for other countries in Europe (variable from country to country) after Meike Janssens has accepted and confirmed (2 e-mails) your order. If you don’t receive an e-mail directly after shopping, you can send a message to hallo@meikejanssens.be

All orders are fully traceable using bpost track and trace. You’ll receive an e-mail from bpost with a barcode. You can adjust your delivery preferences online.  

Package: Your artwork will be carefully packed in sustainable material.

 

How to Exchange & Return Online?

You can choose for a refund or an exchange in gift card or other artwork. 

The cost for the return is for the consumer.  You can return the goods if there broken due to shipping.

To complete a safe and convenient return online, follow these three simple steps:

  1. Send an e-mail with pictures of the package and artwork within  24 hours after receiving your package. 

  2.  Place the artwork you wish to return  inside the parcel .

  3. Choose your courier company and sent your parcel back to:

    Meike Janssens

    Ottergemsesteenweg 247 9000 Gent 

What are the return conditions?

  • You can return items purchased at the Meike Janssens Online Store within 14 days of the delivery date. And you have to send a note within 24hours that your artwork is broken due to shipping.

  • All products must be returned, even when they’re broken.

  • Please note that financial responsibility for the return is yours.

  • In case you prefer to return your item, please make sure the parcel is sent with  traceable mode of transportation and that you keep your receipt from the shipment.

  • After i’ve checked the parcel i will refund your costs (Purchase + max 4,90 euro for shipment)

Refund Online

Your refund will be returned to the original purchaser’s credit card. I always aim to handle your returned purchase as soon as I can. 

Any other questions? Feel free to contact me hallo@meikejanssens.